AI for property management companiesTenants answered.
Owners kept in the loop.
Using AI for property management doesn't mean handing it the keys. We set up the AI assistant your team already uses to work with your inbox, your policies and your books. It drafts the tenant reply, the owner update and the rent reminder. Your team reviews and sends.
The weekly jobs, by team. And the package that covers each.
Tenants and owners
Customer service packageDraft a reply to this tenant asking about pets, using our policy.Reply to customer emails
What does our move-out checklist say about cleaning and keys?
Who handles a no-heat complaint, and what do I tell the tenant?
Draft a reply to this owner's question, in our usual tone.
Marketing
Marketing packageWrite a vacancy listing from these notes, in our voice.Every draft in your brand voice
Write three versions of our best ad for landlords.Ad variations from your best ad
New owners
Sales packageWhich landlord inquiries has nobody followed up on?
Prep me for my meeting with a new building owner this afternoon.Prep for every sales call
Rent and the books
Finance packageFinance answers from QuickBooks or Xero and never changes a number. If rent and owner statements live in your property management software instead, we check on the free call how that fits before promising anything.
Who is more than five days late on rent? Draft friendly reminders.Chase unpaid invoices
Draft this month's update for the owner of this building.
How much cash do we have, and what's due this week?Cash flow and runway
We don't answer phones. Here's what we do instead.
Many AI tools for property managers are phone bots that pick up tenant calls. We don't answer phones. We help the people who do: the email back to the tenant, the note to the owner and the reminder about rent, drafted from your own policies and ready for your team to send.
Ask it like a colleague. Get one clear answer.
The apps you already run. No new system to learn.
Many property management companies also use property management software such as AppFolio or Buildium. Those aren't on our list of apps, so rather than promise anything here, we check how your setup fits on the free call.
App names are trademarks of their owners. Figure Hawk is not affiliated with any of them.
What to keep human. It's someone's home.
A deposit disagreement or a noise complaint needs someone who can listen and decide. Your assistant can gather the emails and the policy; your manager handles it.
Screening and approving applicants stays with your team, under your own written rules.
A leak at 2am is a call to whoever is on duty, not an email draft.
Approvals and a record of every request help you keep to your procedures. Check the housing rules where you operate before you start.
Set up for you. Usually in a week or two.
- 01A free callThirty minutes on how your week runs. You keep the shortlist either way.
- 02A plan you signWhat your assistant will do, who can ask for what and what always needs a person, with a fixed price in writing. Nothing is built until you sign.
- 03Set up and testedWe connect your apps, teach it your rules and test it on real work with two or three of your people for a week.
- 04Training and careA training session for the team, a tune-up two weeks in, then monthly care, required with every package: your servers maintained with security updates, plus fixes as your apps and rules change.
For a property manager we usually start with your tenant email policies and the replies you already send, then add owner updates. Working straight from a shared inbox is an add-on. No technical staff needed: one person who knows how work flows, plus logins to your apps. Not sure where to start? The free AI audit maps your week first.
See every stepCommon questions. Straight answers.
Can an AI assistant answer tenant emails?
It can draft them. Your assistant finds the policy that applies, fills in your approved wording and saves a reply for your team to check and send. A tenant's email can't make it do anything, and nothing goes out without a person.
Does it work with AppFolio or Buildium?
They aren't on our list of apps, so we won't promise it. We work with the inbox, shared drive and accounting apps many property managers also use. On the free call we look at your setup and say plainly what fits.
Can it chase late rent?
If rent is tracked in QuickBooks or Xero, Finance can list who is late and draft friendly reminders for your team to send. It never changes the books. If rent lives in your property management software, we check the fit first.
Where should a property manager start with AI?
With the emails your team answers most: pets, parking, move-outs and repairs. Send us the replies you already use and we turn them into approved answers your assistant drafts from, usually in a week or two.