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Customer service.
Every reply by the book.

Reps get the right SOP, the approved reply and the customer's order in one step. Claude drafts the reply in their inbox; a person always sends it.

For

Support repsSupport lead
Connects with Google DriveNotionConfluenceSharePointGorgiasZendeskFreshdeskHelp ScoutShopifyWooCommerceGmail / Outlook + and more
What it can do

Ten things it checks before your rep hits send.

Each line below is a tool: one specific job Claude can do in your systems, like pulling a report or looking up a customer. Your team never types these names. They ask in plain English, and Claude picks the right tools by itself.

You ask“Where is Marco's order, and what do we tell him?”
Claude useslookup_orderget_response_template
You getTracking from Shopify, plus the approved late-order reply
What your team can ask forTool name
Which SOP covers this, with version and last-updated datesearch_sop
The full text of one SOPget_sop
Every SOP in a categorylist_sops
The approved reply for a scenarioget_response_template
Whether an order qualifies: return window, warranty, refund rulespolicy_check
Status, items and tracking by order number or emaillookup_order
Past orders, past tickets and lifetime valuecustomer_history
Similar past tickets and how they were resolvedsearch_tickets
Who handles this issue typeescalation_contact
Questions reps asked that no SOP answeredsop_gap_report
Skills & commands

Skills · what Claude learns

Answer customer emailRead the thread, find the SOP, check the order, fill the template, save a draft.
Support voiceYour tone, greetings, sign-offs and words to avoid.
Escalation rulesWhen to stop and hand off, and to whom.
Refund and return decision treeYour rules, applied the same way every time.

Slash commands · weekly jobs

/replyDrafts a reply to a customer email
/order-statusLooks up an order and drafts an update
/escalateWrites the handoff note for the right person
/new-sopTurns a resolved case into a draft SOP
Guardrails

By the SOP

Never offers anything your SOP doesn't allow.

Drafts only

A person always presses send.

Untrusted email

Customer text can't trigger actions.

Always current

SOPs re-sync nightly; every version kept.

Getting started

What we need from you

Access to your SOP folder
An export of saved replies or macros
Help desk and order system access
An escalation list (issue type → person)

Add-ons

Shared inbox triageWorks the support@ inbox directly.
Daily digestEvery morning: unanswered threads with drafts ready.
Attachment readingDamage photos, receipts and forms.
Help desk write-backTag, assign and close tickets.
Other packages
01 Finance — your books, in plain English 03 Marketing — everything on brand, built from what performed 04 Sales — the whole account before every call

See it answer your own tickets. Book a call.

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