ChatGPT and Claude for Shopify storesYour store, one question away.
Every reply by your policy.
Your support team asks about an order and gets tracking from Shopify, the policy that applies and a reply drafted in their inbox. With the Finance package, whoever you choose can ask about sales too. A person always sends the reply and issues any refund.
Ask it like a colleague. Get an answer you can use.
“Where is this customer's order, and what do we tell them?”
You getTracking from Shopify, plus your approved late-order reply, saved as a draft.
“Can she return these boots? She bought them five weeks ago.”
You getWhether the order is inside your return window, and which reply to use.
“What has this customer bought from us before?”
You getPast orders, past tickets and lifetime value, in one view.
“Hand the damaged-item case to whoever deals with it.”
You getA handoff note for the right person, with the order and the conversation so far.
“How did online sales do last month?”
You getRevenue by product and channel, from Shopify and your books, with the Finance package.
“What are customers asking that our policies don't cover?”
You getA list of gaps, so you can write the missing policy once.
Example requests. Your team asks in its own words.
What it can look up. What it won't do on its own.
It can look up
It won't do on its own
Doesn't Shopify already work with ChatGPT or Claude?
Many apps now offer their own built-in connection to AI assistants, listed in ChatGPT and Claude as apps or connectors. One person switches it on, signs in, and their assistant can reach that one app.
As of October 2026, Shopify offers its own app for ChatGPT and connector for Claude, plus versions for Copilot, Gemini and others. Shopify's help center says they can change products, collections, inventory and discount codes, can look at orders and customers without changing them, and can't refund or cancel orders. Shopify's own assistant, Sidekick, works inside your admin and shows changes for review first. Separately, products from eligible stores can show up for shoppers in ChatGPT.
Those are built for running the store. Customer service needs something else: your return rules, your approved wording and a reply waiting in the rep’s inbox.
| Compared | Built-in connection | Set up for your team |
|---|---|---|
| Built for | Owners managing products, stock and discounts | Your support team answering customers |
| Your policies | Not part of it | Your return, refund and warranty rules, refreshed every night |
| Customer replies | Written in the chat window | Drafted in the rep's inbox, in your voice, ready to send |
| Product and discount changes | Can make them | Not part of the support setup |
Checked in October 2026 on Shopify's and the AI companies' own pages. These change often; we check yours on the free call.
The connection is the start. Your rules make it work for a team.
Your policies
Your SOPs and saved replies in one library, with versions, so the newest one is always used.
Roles
Reps see orders and customers. Sales figures come with the Finance package, for whoever you give it to.
Approvals
Refunds, credits and exceptions go to the person you name.
Your voice
Greetings, sign-offs and words to avoid, so every reply sounds like your store.
Training
A session with your reps on real tickets from your own store, plus a one-page cheat sheet.
Kept working
When your policies change, we update them. When Shopify changes, we fix the setup.
Where Shopify fits. Most teams start with one package.
Setup typically takes 1–2 weeks per package, for a fixed price in writing, then monthly care, which every package needs: your servers maintained, security updates and fixes when your apps change. Nothing is built until you sign the plan.
Shopify and AI. Straight answers.
Does Shopify work with ChatGPT?
Yes. As of October 2026, Shopify offers its own app for ChatGPT and connector for Claude, mainly for managing your store: products, stock and discounts. They can look at orders but not refund them. We set up your assistant for customer service: your policies, your wording and drafts in your inbox.
What is the best AI customer service for a Shopify store?
The one that knows your policies and keeps your team in charge. Look for three things: it checks the real order, it uses your approved wording and refund rules, and a person sends every reply. That is what our Customer service package is built around.
Can it issue refunds in Shopify?
No. It checks the order against your refund rules and drafts the reply. A person issues any refund, in Shopify.
We already use a help desk. Does this still work?
Yes. It reads tickets from help desks such as Gorgias and Zendesk alongside your Shopify orders, so the rep gets both in one answer.
See it work with your Shopify. Book a free call.
Shopify is a trademark of Shopify Inc. ChatGPT and Claude are trademarks of OpenAI and Anthropic. Figure Hawk is not affiliated with any of them.